Customer Service Software - Kapture CRM

Chennai, Tamil Nadu, India
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Kapture CRM is a business automation software that allows you to manage your business end to end from a unified cloud – based platform. Increase business productivity by automating sales, marketing, customer service and payment processes, while also maintaining long-term customer relationships. With a mobile app companion, a sales team can access the CRM database while they’re on-the-go, ensuring sales mobility.

Our platform includes :

1. Marketing campaigns
Manage all your marketing campaigns and get real time insights all from one place.

Lead source tracking
Monitor & Optimize Campaigns
Bulk E Mailer/ SMS Campaigns
Measure ROI

2. Sales automation
Automate your entire sales processes so that your sales team is busy doing what they should do.

Pre-sales and post sales automation
Integrate all inquiry channels at one place
Manage daily meetings with automated reminders and notifications
Track your field sales team movements with GPS tracking
Set templates and automate mails, quotations, invoices etc.
Track conversion progress through the sales funnel

3. Manage Operations
Assign tasks, track progress and ensure smooth operations

Set order flow and approval matrix,
Clear orders in pipelines
Order status and delivery progress
Inventory management

4. Payments & Collections
Automate payment processes for faster payment cycles.

Sync accounts team with operation teams
Unified view of total – pending – received payments
Set payment due dates & automate followups

5. Communication Management
Funnel all customer conversations at one place and respond from one inbox.

Prioritize, assign and resolve customer queries
Set auto – responses to queries
Collaborate with teams to solve complex queries
Measure customer satisfaction

6. Business Intelligence
Gain in- depth business insights and measure productivity.

Over 350+ in built reports
choice of data/ graphical report formats

daily/weekly/monthly reports automatically sent to your email as per configuration.

State of the art custom report engine to create your own reports

dashboard creation

Phone 9960355507
Price Rs.30
Quantity 1
Country India
State/Province Tamil Nadu
distance: 5,564 Miles
Address Chennai, Tamil Nadu, India
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